Background
In early 2024, a mid-sized hotel approached Hospitality Solutions for pre-opening support in specific areas. This challenging yet rewarding project required our expertise in operational support and revenue management to guide the property through its transformation into a fully operational hotel.

Phase 1: Pre-Opening (February – April 2024)

The project was divided into two phases: Pre-Opening and Post-Opening. The team faced a tight deadline of three months from engagement to opening.

Key Objectives:

• Establish foundational policies and procedures for hotel operations.
• Implement and optimize a Property Management System (PMS).
• Develop a detailed budget for the hotel’s first operational year.
• Ensure compliance with Malta Tourism Authority (MTA) standards for room amenities and facilities.
• Set up a cost effective operational manpower.

Achievements:

• Developed and implemented comprehensive operational manuals covering front desk, housekeeping, guest services, and financial operations.
• Selected, configured, and trained staff on a PMS to manage reservations, check-ins, and reporting effectively.
• Collaborated with the owner to create a budget and forecast revenues and expenses for 2024.
• Worked with the team to prepare all guest rooms to meet MTA standards.
• Provided daily support for procurement and employee communication.
• Conducted daily revenue management to optimize rates and occupancy.

Phase 2: Operational Support (April – December 2024)

After opening the first set of rooms, the team took on operational responsibilities, providing support to the Hotel Manager while helping them gain hands-on experience in hotel operations.

Key Objectives:

• Support day-to-day management during the initial months of operations.
• Train the in-house team on hospitality standards and customer service.
• Establish and monitor performance metrics to measure success.

Achievements:

• Provided daily hands-on management support to ensure smooth operations during the hotel’s first six months.
• Conducted interviews and delivered training sessions focusing on service delivery, guest satisfaction, PMS usage, and operational challenges.
• Managed employee scheduling and monitored productivity.
• Continued daily revenue management.
• Monitored and improved key performance indicators (KPIs) for the hotel.

Financial Results

Metric	Results
Average ADR (€)	€90.37
Average Occupancy (%)	87.47%
Average Revenue Increase (%)	+13.07%

Conclusion

This project highlights the expertise and commitment of the Hospitality Solutions team. Despite a tight three-month timeline, the team successfully provided value to the owners by preparing the property for a fully operational launch, delivering exceptional results through:

• Operational Expertise: Implementing foundational policies, systems, and MTA-compliant standards under tight deadlines.
• Practical Training: Equipping the Hotel Manager and staff with essential skills and systems for seamless operations.
• Results-Driven Focus: Achieving strong occupancy, optimized rates, and exceeding financial targets upon opening.